Refund policy
Refund, Returns & Jewellery Care Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Returns
To be eligible for a return, your item must be unworn, unused, in its original packaging and accompanied by proof of purchase.
To request a return, please contact us at grairishjewellery@hotmail.com before sending your item back. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item is faulty, damaged or we have sent the incorrect item. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or incorrect.
Please include your order number and clear photographs of the item so we can assess the issue and resolve it as quickly as possible.
Non-Returnable Items
We do not accept returns on:
-
Personalised or custom-made items
-
Gift cards
-
Earrings that have been worn or removed from their sealed packaging, for hygiene reasons
Sale items may only be returned where required under applicable consumer law.
Exchanges
If you would like to exchange an item, please contact us and we will do our best to help. Exchanges are subject to product availability, and customers are responsible for exchange shipping costs unless the item received was faulty, damaged or incorrect.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping charges are non-refundable unless the item was faulty, damaged or incorrect.
If more than 15 business days have passed since your refund was approved, please contact us at grairishjewellery@hotmail.com.
Jewellery Care
Our jewellery is designed for everyday wear, but it is not guaranteed to be 100% waterproof. Exposure to water, moisture, perfume and chemicals can affect the finish and may cause tarnishing or fading over time.
To keep your Grá pieces looking their best:
-
Avoid direct contact with perfume, lotions, fake tan, hairspray and household chemicals.
-
Remove your jewellery before showering, swimming, exercising or sleeping.
-
Avoid wearing jewellery in the sea, swimming pools, hot tubs or saunas.
-
Store each piece separately in a cool, dry place when it is not being worn.
-
Gently wipe your jewellery with a soft, dry cloth after wearing it.
-
Do not use harsh jewellery cleaners or abrasive polishing materials.
Tarnishing, fading or discolouration caused by everyday wear, water, perfume, chemicals or improper care after the 30-day return period is not generally considered a manufacturing fault. This does not affect your statutory consumer rights.
Contact Us
For questions regarding returns, refunds, exchanges or jewellery care, please contact: