Returns & Care Policy
We hope you love your Grá pieces. Below you’ll find everything you need to know about caring for your jewellery, along with our returns, exchanges and refunds process.
Caring for Your Grá Jewellery
Our jewellery is crafted from high-quality 316L stainless steel, with our gold pieces finished in a double layer of 18k gold plating. Each piece is designed to be worn and loved regularly, and a little extra care will help preserve its colour and finish for longer.
We recommend:
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Applying perfume, lotions, fake tan and hairspray before putting on your jewellery.
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Removing your pieces before showering, swimming, exercising or sleeping.
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Avoiding prolonged contact with water, moisture and household chemicals.
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Storing each piece separately in a cool, dry place.
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Gently wiping your jewellery with a soft, dry cloth after wearing it.
Our jewellery is not guaranteed to be completely waterproof. Exposure to water, perfume, chemicals and natural everyday wear can gradually affect the finish over time. These changes are generally considered normal wear rather than a manufacturing fault, but if you have any concerns about your piece, you’re always welcome to contact us.
Returns
We hope you love your Grá order, but if something isn’t quite right, we’re always happy to help.
You have 30 days from receiving your order to request a return.
Items must be unworn, unused and returned in their original packaging with proof of purchase.
To arrange a return, please email us at grairishjewellery@hotmail.com before sending anything back, and our team will guide you through the next steps.
Customers are responsible for return postage unless an item arrives damaged, faulty or incorrect. We recommend using a tracked delivery service when returning your order.
Exchanges
If you would prefer to exchange your item, please get in touch and we’ll do our best to help. Exchanges are subject to product availability.
Damaged or Incorrect Orders
We take care when preparing every Grá order. However, if your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and a photograph of the item.
We’ll review it and work with you to make things right.
Refunds
Once your return has arrived and been inspected, we’ll let you know when your refund has been approved.
Approved refunds will be returned to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the payment.
Original shipping costs are non-refundable unless your order arrived damaged, faulty or incorrect.
If more than 15 business days have passed since your refund was approved, please contact us at grairishjewellery@hotmail.com.
Items We Cannot Accept for Return
For hygiene and personalisation reasons, we cannot accept returns of:
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Personalised or custom-made pieces
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Gift cards
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Earrings that have been worn or removed from their sealed packaging
Sale items may only be returned where required under applicable consumer law.
Contact Us
If you have any questions about caring for your jewellery, returns, exchanges or refunds, please email: